Frequently Asked Questions
Q: What is Furnberry?
A: Furnberry is Canada's leading one-stop shop for all your furniture and mattress needs. Whether you are furnishing one room, an entire apartment or condo or home, or even an entire hotel or restaurant- Furnberry has it all.
Q: Do you have any store locations?
A: Yes, we have a store location in Toronto, ON. Although, www.furnberry.com is a virtual showroom, which is easy to navigate and convenient to order from the comfort of your own home.
Q: Is it safe to order online and provide my credit card information?
A: It is absolutely safe to order online by using your credit card on our website as the information is secured using the same encryption methods and security measures used by financial institutions.
Q: What are the accepted methods of payment?
A: For in-store purchases, we accept Visa, MasterCard, American Express, Interac, e-transfers, Paybright, and cash.
For online orders, we accept Visa, MasterCard, American Express, PayPal, Shop Pay, Apple Pay, Google Pay, Paybright, and Interac debit Visa.
Q: When is my credit card charged?
A: Your card will be charged once the order is confirmed. You will receive an order confirmation email within a few minutes of your order being placed.
Q: Do you offer Financing?
A: Yes. We offer financing plans through our lending partner Paybright. Enjoy the convenience of 12 equal monthly payments. Buy now and pay later with Paybright.
Q: How do I use Paybright?
A: 1. Add items to your shopping cart as usual, then select PayBright as your payment method.
After clicking “Complete Order”, you will be redirected to complete PayBright's easy online application and get an instant approval decision.
Confirm your payment plan with PayBright and return to Furnberry to complete your order.
Q: Will I receive a confirmation for my order?
A: Yes. An order confirmation email will be sent to you once your order has been placed. There will be a confirmation number and that is your official order number.
Q: What happens if a product is unavailable?
A: If an item is temporarily unavailable, you can still place an order for it. We will contact you and discuss the earliest delivery or substitution options.
Q: What is your price adjustment policy?
A: Price adjustments will be accepted within 14 days of purchase, upon presentation of the original receipt. Certain conditions may apply.
Q: Do your products come ready-to-assemble?
A: You're responsible for the assembly of any products that have been specified as "ready to assemble". Items require some assembly except mattresses, box-springs and some factory assembled items.
Q: Are the pictures portrayed on the website accurate?
A: The photos on the site are as accurate as possible. Those are actual pictures of the products. However, the actual color of the item may vary slightly due to different monitor settings.
Q: Can I change the fabric or building materials of a product?
A: Most of our furniture is ready-made. Some furniture can come in different sizes and colors as displayed on our website.
Q: Can replacement parts and hardware be purchased?
A: Replacement parts and hardware are available for purchase for certain products. Please contact our customer care team for additional information.
Q: What is Protection Plan for 5 years?
A: We offer protection plans through Guardsman. Guardsman Gold Complete Plus Furniture Protection Plan helps you protect your furniture & mattress from accidental stains and damage. Buy with confidence and protection for 5 years.
Q: How to buy Protection Plan for 5 years?
A: You will be shown the protection plan once you select the item in your shopping cart. You simply need to select the box and it will be added with your order.
Q: Where do you deliver?
A: We currently ship all over Canada and USA. For USA – please contact our shipping department for delivery fees and more.
Q: How long it will take to delivery my order?
A: You will be shown the estimated delivery date once you select the item. Once your order is placed, your order confirmation email will also show your estimated delivery date(s).
Shipping within the Greater Toronto Area (GTA) and surrounding areas will take between 2 and 5 business days (except weekends).
Shipping outside of the Greater Toronto Area (GTA) is arranged with a third-party shipping company. This will take between 5 and 10 business days (except weekends).
Please note that if any delivery location is in a rural or remote area (i.e. outside of urban cities and towns), this typically results in longer transit times.
Q: How much are shipping fees?
A: Shipping fees vary by product and by delivery destination, which can be determined by entering your postal code and province when viewing your shopping cart.
Please note that if any delivery location is in a rural or remote area (i.e. outside of urban cities and towns), this typically results in extra shipping charges.
Q: How to get a manual shipping quote?
A: To get a manual shipping quote for any destinations in Canada, please call us at 1.800.977.2191 or send us an email with the product you like and your delivery address at: email@example.com
Q: Are sales taxes charged on shipping fees?
A: Applicable provincial and federal sales taxes are applicable on delivery fees.
Q: Can my order be shipped to a P.O. Box?
A: Given the nature of the products, we cannot ship to P.O. Boxes.
Q: How can I check the status of my order?
A: Log in to your Furnberry account to check the status of an order. Or contact our customer service.
Q: How can I track the status of my delivery?
A: A tracking number will be sent to you by email, so you can track your delivery.
Q: Can I pick up my online order?
A: Yes, you can. Please choose the shipping option – Pick up from store.
Q: What is the pick-up process for online order?
A: You will receive an email, SMS or phone call when your order is ready for pick-up.
Q: What shipping options do you offer?
A: We deliver the products in a timely and efficient manner. Smaller items are shipped via Canpar, Purolator, FedEx, UPS. Larger, heavier items are shipped via third-party LTL shipping companies.
For GTA and surrounding areas, items are shipped by our in-house delivery service.
Q: Do courier companies need to schedule the delivery appointments?
A: Any packages shipped via Canpar, Purolator, FedEx, UPS do not require delivery appointments. If a signature required and there is no one at home to accept the shipment, a delivery attempt notification with further details will be issued.
Q: How is it going to be delivered?
A: Normally, shipments are scheduled to arrive Monday to Friday, between 8 am and 5 pm local time. The local delivery agent will contact you and schedule a date and time of your convenience to deliver your order.
Q: Can I change my delivery date?
A: Yes, please contact our service team and we will schedule your delivery date accordingly.
Q: How to change my shipping address?
A: If you wish to change the delivery address, please contact our Customer Service Team via email only before the item is dispatched to you (this is likely to be within 24 hours of you placing the order). If your order is already on its way to you, then there will be a re-routing Fee.
Q: How to cancel my order?
A: You may cancel your order any time before the product leaves our warehouse for a full refund (this is likely to be within 24 hours of you placing the order). If you cancel your order after the product has left our warehouse, we will deduct the shipping and return shipping charges.
Q: What should I do if my merchandise arrives damaged or defective?
A: Please contact our service team within 48 hours with a detailed description of the issue along with a photo. We will take care of the rest!
Q: What is our return policy?
A: If you are not completely satisfied with your purchase due to damage or incorrect items, you have 48 hours to correct it. Please get in touch with a member of our service team. We will gladly exchange, replace or repair, depending on what is required to correct the situation as soon as possible, upon presentation of the original receipt.