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Shipping | Delivery

Furnberry offers express shipping service to Toronto, North York, East York, Vaughan, Woodbridge, Thornhill, Concord, Caledon, Markham, Richmond Hill, Etobicoke, Mississauga, Brampton, Milton, Scarborough, Pickering, Ajax, Whitby, Oshawa, Cambridge , Oakville, Burlington, Hamilton, Grimsby, St.Catherine, Niagara-Fall, Malton, Georgetown, Orangeville, Newmarket, Aurora, Innisfil, Barrie and Acton.

Furnberry also ships products to cities in the following provinces and territories: Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, Prince Edward Island, Quebec, Saskatchewan. (Limited shipping capacity in the Northwest Territories, Nunavut, and the Yukon.)

Delivery Charges:

We offer a flat shipping rate of $48.00 for all locations within the Greater Toronto Area (GTA), irrespective of the number of items. There are no additional charges/duties to be paid. 

Our standard delivery service will take your product to the front door.

You may choose to upgrade to "room of choice" delivery service for $79.00 only.

Please note that if any delivery location is in a rural area (i.e. outside of urban cities and towns), this typically results in longer transit times and extra shipping charges will apply.

For assistance in unpacking and assembly, please get in touch with a member of our service team. They will set you up with everything you need. There may be extra charges involved.

How to get a shipping quote?

Please add the product you like to the shopping cart, then fill in "Shipping Rate Calculator" select your province and enter the postal code. Press "Calculate Shipping Rates" for your discounted shipping quote.

Please note that if any delivery location is in a rural area (i.e. outside of urban cities and towns), this typically results in longer transit times and extra shipping charges will apply.

To get a manual shipping quote for any destinations outside of the Greater Toronto Area (GTA), please call us at 1.800.977.2191 or send us an email the product you like and your delivery address or postal code at: info@furnberry.com

How long will my order take to arrive?

This depends on the delivery location and stock. All locations within the Greater Toronto Area (GTA) is fairly quick. If the item is in stock, the usual delivery time is between 2 and 5 business days. In Greater Toronto Area (GTA) order processing time is between 1 and 3 business days.

Shipping outside of the Greater Toronto Area (GTA) is arranged with a third party carrier. This will take between 5 and 7 business days. If you are in a remote location, it will require extra time to deliver. Outside of the Greater Toronto Area (GTA) order processing time is between 2 and 4 business days.

Please note that if any delivery location is in a rural area (i.e. outside of urban cities and towns), this typically results in longer transit times.

We are unable to deliver to PO Box addresses.

Confirmation of your order

After you place the order, you will receive an email. There will be a confirmation number and that is your order confirmation.

How is it going to be delivered?

Normally, shipments are scheduled to arrive Monday to Friday, between 8 am and 5 pm local time. Our local delivery agent will contact you and schedule a date and time of your convenience to deliver your order. Any packages shipped via Canpar, Purolator, FedEx, UPS do not require delivery appointments. If there is no one at home to accept the shipment, a delivery attempt notification with further details will be issued. In some cases, this can cause delays and we are not responsible for any inconveniences that this may cause.

Key points:

Delivery will be made either by Delivery Truck or Courier (Canpar, Purolator, FedEx, UPS ).

Our third-party standard shipping is the curbside or front door of your building.
If you live in an apartment, this will be the main door of your apartment complex.
If you live in a house, this will be curbside or the front door of your house.
We are unable to navigate stairs with our standard delivery equipment. If your building or the front door of your house is only accessible via stairs we will get as close as possible or, alternatively, deliver to your garage.

If you would prefer to have our delivery team deliver your new furniture upstairs and/or inside your home, please contact our service team. They will upgrade the shipping option for you.

Premium delivery service such as white gloves and assembly are available for an additional fee. Please contact our service team.

How to change my shipping address?

If you wish to change the delivery address, please contact our Customer Service Team via email only before the item is dispatched to you (this is likely to be within 24 hours of you placing the order). If your order is already on its way to you, then there will be a re-routing Fee.

How to cancel my order?

You may cancel your order anytime before the product leaves our warehouse for a full refund (this is likely to be within 24 hours of you placing the order). If you cancel your order after the product has left our warehouse, we will deduct the shipping and return shipping charges.

Other details about your orders with us

Please check your merchandise and sign in the presence of the delivery company representative to indicate that your delivery has been received. Examine your order upon delivery to ensure that there are no visible signs of damage, missing or incorrect pieces.

If the product(s) arrive in damaged condition, you should not accept delivery of the product(s) that have been shipped. In such a circumstance, the product(s) must be returned to the shipper without accepting delivery. If there is any damage found after taking the product out of its packaging, it is your responsibility to notify the Furnberry service team member regarding the damage within 48 hours of accepting the package. When notifying us about this issue, you must send us a picture of the actual damage via email so we can assess what needs to be done. In cases where the package has been delivered through a third party service provider, Furnberry will immediately notify the third party shipping company regarding the damage, and the third party shipping company will investigate the shipment of those damaged products through their claims department. You will be responsible for storing the product(s) at the address where the items were delivered until the third party shipping company's investigation through their claims department is complete. No need to worry, you will still get your refund within a reasonable time frame. In cases where the package has been delivered directly by Furnberry, we will take care of the issue immediately.

For any other problems with your order, please contact our service team member.

Orders can not currently be fulfilled in the United States. Service to the United States will be added in the future. We will keep you posted!

Final sale items

Any item marked as "Final Sale" at the time of the transaction is not covered by our exchange policy. All sales are Final. No refunds or exchanges.