Refund | Exchange
COVID-19 - Exchange or Return Policy
Due to the unprecedented COVID-19 situation, our standard return or exchange policy is currently NOT in effect. This is extremely contagious and exchanges or returns will not be processed. All sales are FINAL until further notice. No worries, if you receive damaged or incorrect items, please contact our service team and we will send replacements immediately. We apologize for the inconvenience.
Regular Exchange or Return Policy
If you are not completely satisfied with your purchase due to damage or incorrect items, you have 48 hours to correct it. Please get in touch with a member of our service team. We will gladly exchange, replace or repair, depending on what is required to correct the situation as soon as possible, upon presentation of the original receipt.
If your order was placed and/or picked-up in-store, please contact your nearest store location to proceed with your inquiry.
Do I require a Return Merchandise Authorization (RMA) number and How do I get one?
YES. A Return Merchandise Authorization (RMA) number must be obtained by email BEFORE any item is returned to Furnberry. Please email at email@example.com for any return authorization request. This applies to all RMAs regardless of the reason.
If the return is approved, an RMA number will be emailed to the customer along with return instructions. The RMA number provided must appear clearly on the shipping label of the freights. The RMA freights will be subject to a restocking fee.
How to cancel my order?
You may cancel your order anytime before the product leaves the warehouse for a full refund (this is likely to be within 48 hours of placing the order).
If you cancel your order after the product has left the warehouse, we will deduct the shipping and return shipping charges. Items are subject to 40% restocking fees.
How to Exchange or Return my order?
Furnberry offer an easy exchange or return service within 48 hours of delivery or pickup. The item must be returned within 30 days of obtaining a Return Merchandise Authorization (RMA) number. Exchanged items are subject to 35% and Returned items are subject to 40% restocking fees. The customer pays for the return shipping. The item must be returned in original packaging boxes. If the item has been opened, then it must be re-packed in the original packaging in order to be accepted for a refund or for an exchange.
Other details about your orders with us
All sales on Furnberry are Final, except for any manufacturing defects. In that case, the product will be replaced or repaired. There is a minimum 25% deposit required for in-store order. Deposits are not refundable.
Please check your merchandise and sign in the presence of the delivery company representative to indicate that your delivery has been received. Examine your order upon delivery to ensure that there are no visible signs of damage, missing or incorrect pieces.
If the product(s) arrive in damaged condition, you should not accept delivery of the product(s) that have been shipped. In such a circumstance, the product(s) must be returned to the shipper without accepting delivery. If there is any damage found after taking the product out of its packaging, it is your responsibility to notify the Furnberry service team member regarding the damage within 48 hours of accepting the package. When notifying us about this issue, you must send us a picture of the actual damage via email so we can assess what needs to be done. In cases where the package has been delivered through a third party service provider, Furnberry will immediately notify the third party shipping company regarding the damage, and the third party shipping company will investigate the shipment of those damaged products through their claims department. You will be responsible for storing the product(s) at the address where the items were delivered, until the third party shipping company's investigation through their claims department is complete. No need to worry, you will still get your refund within a reasonable time frame. In cases where the package has been delivered directly by Furnberry, we will take care of the issue immediately.
For any other problems with your order, please contact our service team member.
Custom orders and additional services
Please note that custom orders and additional service fees paid are non-refundable. This includes fees paid for in-room delivery, for assembly service, and for delivery beyond our standard shipping method.
Final sale items
Any item marked as "Final Sale" at the time of the transaction is not covered by our exchange policy. All sales are Final. No refunds or exchanges.